Where do you deliver in the UK, and how long does shipping take?
We deliver across the entire UK. Since we carefully source our items from around the world, most orders arrive in7–10 business days. You’ll see a more precise estimate at checkout. If you have any shipping concerns, just reach out to our UK-based support team, and we’ll be happy to help.
Can I personalize my gifts?
Absolutely! Many of our products let you add a custom message, engraving, or design. Simply look for the “Personalize” option on the product page. We’ll make sure your gift arrives exactly as you imagined—unique, thoughtful, and ready to delight.
What’s your return and exchange policy?
We want you to be completely happy with your Luvi purchase. If something isn’t right or arrives damaged, please contact us within7 days of delivery. We’ll work with you on an exchange, replacement, or refund to ensure you have a wonderful experience.